Compliance

BrightSpring® Health Services and all our brands, including Embrace Hospice, have a commitment to compliance. It is important to us that we provide a principled and compassionate approach to every single individual we serve.

BrightSpring Health Services has a compliance program that requires our employees to do their jobs the right way every day. The program is modeled after the Office of Inspector General’s Seven Elements of an Effective Compliance Program. We screen all potential employees to ensure they meet background screening requirements and are eligible to participate in federal healthcare programs. We distribute our Code of Ethics and Business Conduct book during an employee’s first days on the job. We want our employees to understand their responsibility to not only adhere to these principles of conduct, but also actively participate in and promote compliance within their workplace. We are committed to the ideals of our mission and our Code of Ethics and Business Conduct. We are equally committed to ensuring that our actions consistently reflect our words. In this spirit, BrightSpring Health Holdings’ mission is to impact communities for the better and create optimal environments for people in need of assistance through attentive and quality service principles, so that they can live their best life.

We expect all of our colleagues’ actions to reflect the high standards set forth in the Code of Ethics and Business Conduct. However, no Code can substitute for our own internal sense of ethics, honesty and integrity.

If our employees or contractors find themselves in a situation that “does not feel right,” we encourage them to speak to a supervisor, the next level supervisor, business line management or the compliance department. If an employee does not feel comfortable talking to someone within the company about the issue, he or she can call an external toll-free Compliance Action Line at 866.293.3863 to report concerns 24 hours a day. Callers may remain anonymous when they report their concerns. Employees and contractors can also report anonymously through our website.

BrightSpring’s Development department pursues growth through acquisitions, management contracts, mergers, requests for information (RFI), requests for proposal (RFP) and new business opportunities. We are committed to expanding our community reach to provide quality care in a variety of service settings including Home Health Care and Rehabilitation Services, Pharmacy Services, Community Living Services, Family & Youth Services, Behavioral Health Services, and Pharmacy Services – as well as additional lines of business we do not presently offer.

Request for Proposal (RFP) & Request for Information (RFI)

BrightSpring pursues opportunities in each line of business by responding to public and private sector Requests for Proposal (RFP) & Requests for Information (RFI).

The benefits of partnering with BrightSpring are rooted in the knowledge and experience gained during nearly four decades of providing care to the nation’s most vulnerable populations. BrightSpring responds to requests based on our ability to deliver care to those who need it and assist them in reaching their highest level of independence, with the resources available to a nationwide provider.

Merger & Acquisition

Many existing providers offer services to the same population of clientele as BrightSpring. We engage potential acquisition and merger candidates in both new, and existing markets whose patrons we can best serve and where financial criteria, geographic range, ease-of-integration and growth potential match our goals.

Management Contracts

As a nationwide company, BrightSpring has the capability to operate an existing for-profit or non-profit organization to ensure the quality of care for patients is always first. BrightSpring can assist in day-to-day operations allowing leadership teams to remain mission focused. This is most common in cases where a provider finds that certain operations are no longer aligned with the core mission of their organization or in cases where an organization prefers to no longer serve as a provider.

The benefits of partnering with BrightSpring are evident in the knowledge and experienced gained during nearly four decades of providing care to the nation’s most vulnerable populations. With an unsurpassed commitment to quality, we understand our owners’ dedication to clients. BrightSpring selects partners based on our ability to assist those under their care to reach their highest level of independence with the resources available to a nationwide provider.

Contact Us

We welcome the opportunity to sit down with you and discuss our business philosophy, the acquisition process and next steps. Contact us to get the conversation going.

Notice to all BrightSpring Contractors and Agents

Pursuant to section 6032 of the federal Deficit Reduction Act of 2005 (DRA), all contractors and agents of BrightSpring must comply with and abide by BrightSpring’s policies for preventing fraud, waste and abuse.

This law applies to any contractor or agent who, on behalf of BrightSpring, furnishes or otherwise authorizes the furnishing of Medicaid health care services, supplies products used in Medicaid health care service delivery, or monitors Medicaid health care services provided by BrightSpring.

Contractors or agents should disseminate the following policies to all employees or sub-contractors involved in BrightSpring business activities:

• Accounting Policy: Fraud Prevention
• Compliance Policy: Reporting Compliance Issues
• Compliance Policy: Non-Retaliation and Non-Retribution for Reporting Compliance Concerns
• Compliance Policy: Reporting Accounting Concerns
• Code of Ethics and Business Conduct

Any questions related to these requirements for BrightSpring contractors and agents should be directed to the BrightSpring Compliance Department:

Rachael Kurzer Givens, CHC
Chief Compliance Officer
502.630.7023
[email protected]

Updated May 2024